5 Policies to Arm Your CS Team With Ahead of Black Friday Cyber Monday
Black Friday and Cyber Monday are almost here, and your customer support team will need solid BFCM policies to make sure they are ready for whatever comes their way.
Category · Page 6
Customer Service
Showing articles 101–120 of 167.
What Is a Customer Feedback Report and How to Analyze It
Explore how a customer feedback report can change the way you improve all aspects of your business.
10 Tips for Customer Service Automation That Will Change the Way You Deliver Support
Customer service automation—when implemented correctly—has the power to radically transform the customer experience your business is able to deliver. Learn all about it here.
8 Reasons Why You Should Hire Additional BFCM Customer Support Staff
BFCM customer support should never be taken lightly. In this guide, find out how outsourcing additional BFCM customer support can help your brand succeed.
Why You Must Provide Text-Based Support (Plus Our Top 10 Customer Service Texting Software Recommendations!)
Did you know that over half of Millennials and Gen X consumers prefer texting for customer service? As far as closing the gap between customer expectations and reality, customer service texting has be
How to Create a Data-Driven Customer Service Scorecard in Three Steps
Learn how a customer service scorecard can change your entire customer support strategy—for the better.
Different Types of Customer Service Teams: A Guide to Internal & External Powerhouse
There are different customer service types that work for different businesses. Get to know the various types and determine which ones to go with.
11 Conflict Resolution Skills Your CS Team Must Have
Conflict resolution skills are a must-have when it comes to the quality and performance of your customer service team. Learn more here!
A Guide to Why Average Handle Time is a Key Metric for Customer Service Success
When evaluating your customer service performance, the average handle time is a critical metric to monitor and evaluate. Learn more about AHT in this guide.
A Guide to Choosing Customer Success Software in 2024 (10 Recommendations Included)
Which customer success software is right for you and your business? We’ve created a comprehensive guide to help you make an informed decision.
Hybrid Customer Service Can Wow and Delight Your Customers: Here’s How
Hybrid customer service is a gamechanger, and it’s here to stay. Learn all about this method and how to leverage it for success.
Boost Customer Stickiness: Proven Tactics for Long-Term Loyalty
Customer stickiness is all about building a legacy. If you’re not familiar with the term or would love to know more, this guide is the best starting point.
Customer Service Outsourcing: How Does It Help Businesses Cut Costs and Maximize Savings?
Is customer service outsourcing really helpful for maximizing savings? Find out in this guide!
Patient-Centricity: How Customer Service for Healthcare is Leading the Way
With the healthcare industry moving into the digital world, customer service for healthcare has become even more important. Learn the role of CS in this demanding industry.
LTVplus recognized as Clutch Global and Clutch Champion winner for 2024
What an honor it is to be recognized as both a Clutch Global and Clutch Champion winner!
Wanderlust Wonders: Enhancing Customer Service for the Travel Industry
As the travel, tourism, and hospitality industry keep booming, customer service for the travel industry is a hot topic. Learn more about it here.
What You Need to Know About Customer Service for Beauty and Cosmetics Industry
Customer service in the beauty and cosmetic industry is challenging but worth it. Learn how to maximize your CS team now.
Hypercare Support: The Key to Exceptional Customer Experiences
If you’re a SaaS business planning to roll out a major product update, you may want to look into hypercare customer support.
A Comprehensive Guide to the 8 Best Sentiment Analysis Tools for Your CS Team
Explore how your customer support team can level up their service by leveraging customer sentiment analysis tools.
What is an Internal Knowledge Base and Why Your CS Team Needs One
An internal knowledge base can drastically improve the way your customer service team responds to customers. Explore the reasons why.