IN-HOUSE
In-House Tier 2 Engineer
- Base salary $105,000/yr
- Benefits (25%) $26,250
- Recruiting $8,000
- Training $5,000
- Management Overhead $10,000
- Equipment $3,000
~$157,250/yr
That's $13,104/mo per engineer.
Everything you need, nothing you don't
Choose how you want to work with us.
What's included
Full operational support at every level
Every tier includes full operational support. Larger teams get dedicated resources.
| Team Size | Start (1–2) | Grow (3–9) | Scale (10+) |
|---|---|---|---|
| Management Fee | $500/mo | Included | Included |
| Dedicated Full-Time Staff | ✓ | ✓ | ✓ |
| Buffer Agent | — | Shared | ✓ Dedicated |
| Customer Success Manager | Shared | Shared | ✓ Senior CSMs |
| QA Oversight | Shared | Shared | ✓ Dedicated |
| Team Lead / Coach | Shared | Shared | ✓ Dedicated |
| Workforce Management | Shared | Shared | ✓ Dedicated |
| Training & Development | Shared | Shared | ✓ Dedicated |
| PTO / Sick Day Coverage | Best Effort | ✓ | ✓ |
| Reporting & Analytics | ✓ | ✓ | ✓ |
| IT Security Standards | ✓ | ✓ | ✓ |
The investment
Pricing by role
Starting rates vary by role and platform expertise.
| Role | Starting at | Typical certifications | Common tools |
|---|---|---|---|
| CX Support Agent, Non-Voice | $1,980/mo | Platform certifications | Zendesk, Freshdesk, Help Scout |
| CX Support Agent, Voice | $2,280/mo | Platform certifications | Zendesk, Intercom, Aircall |
| Team Lead | $2,500/mo | Management experience | All of the above |
| Customer Success Manager | $3,000/mo | SaaS onboarding experience | Intercom, HubSpot, Gainsight |
| Backoffice Operations Admin | $2,300/mo | Platform certifications | HubSpot, Salesforce, Notion |
What hiring in-house actually costs
A managed specialist costs a fraction of a full-time US hire when you factor in the real numbers.
LTVPLUS
LTVplus Managed Specialist
Monthly rate $3,000–$3,500
- Customer Success Manager included
- QA & workforce management included
- Training & equipment included
- Benefits & backup staff included
$3,000–$3,500/mo
Everything included. No hidden costs.
$115,000+
Annual savings per specialist vs. in-house hiring
Let's design your team
Most teams are live in 4 weeks. No commitments until you've seen your candidates.