Global hiring
for insurnace companies

When a claim goes wrong, trust goes with it. LTVplus gives insurance companies a fully managed support team so your experts focus on policies and advice, not paperwork and inbox management.

A slow claims experience is a cancelled policy

Claims support gaps

Slow responses and unhelpful handoffs don’t just frustrate, they generate complaints and cancellations.

Policy inquiries pile up fast

Coverage questions, renewal confusion, billing disputes. High volume, low complexity, but completely consuming without a dedicated team to handle it.

Renewals lapse without follow-up

Policies expire not because clients wanted to leave, but because nobody reached out in time.

Compliance risk everywhere

A missing document, a misstep in communication, a client complaint is a regulatory conversation you didn’t want to have.

Onboarding challenge

Every new relationship starts with a process that’s still manual and error-prone.

Insurance roles take too long to fill

Candidates need product knowledge, regulatory awareness, and discretion, but vacancies sit open for months.

Every support role your insurance business needs

No drama hiring to support your operations when you need it.

Customer Support Rep
Client Onboarding Specialist
Executive Assistant
Financial Analyst
CRM Administrator
Billing & Payments Specialist
Bookkeeper
Finance & Document Coordinator
Claims Coordinator

Everything your insurance team needs
to run pressure-free

Zero risk
You pay nothing unless you hire.
ISO 27001 & SOC 2 certified
Clients' data handled to the highest security standards.
Operates under your firm's name
Your brand, your email domain. Clients will never know it's outsourced.
Scales with your policy volumes
We add capacity fast and scale back just as easily when things quiet down.
90-day replacement guarantee
If the fit isn't right, we replace your hire at no extra cost.

Responsive, reliable, and measurable

Your clients are busy professionals. They need fast, organized communication. Here’s what LTVplus delivers across every touchpoint.

Live chat

Chat response times

< 0 s

Avg. no. of chats per hour
(duration: 9 mins)

0 +

Email

Avg. first reply time

0- 0 hr

Avg. no. of tickets per hour

0 +

Voice

Avg. time to answer first call

< 0 s

Avg. % of calls resolved on first call

> 0 %

Tools and platforms

QuickBooks

Xero

Sage

Zendesk

HubSpot

Claude

Sap

Intercom

Slack

Microsoft265

Salesforce

Stripe

Not seeing a tool you use? We are fast learners. During matching we ask about your exact stack and prioritise candidates who’ve used it or can get up to speed in under a week.

Your dedicated team, live in 30 days

No long hiring processes. No training from scratch. We handle everything and hand you a team that’s ready to deliver results from day one.

One strategy call. We build your candidate scorecard and run a tailored search across 15 countries. Shortlist in 7–12 days.

Every candidate comes with a 360 profile. Review the shortlist, pick your favorites, and interview finalists only.

Make the offer. We give you access to LTVplus University – onboarding plans to help your hire ramp fast. 90-day guarantee included.

We recruit across 15 countries

All candidates are vetted for English proficiency, cultural fit, and professional skills.

The team policyholders trust – and never see

Insurance runs on trust and timing. We make sure your clients experience both at every touchpoint.

FAQ

How quickly can I get a shortlist?

We deliver your shortlist in 7-12 days.

What does the 90-day replacement guarantee cover?

If a hire doesn’t work out within the first 90 days for any reason, we replace them at no additional cost. You only pay the success fee once per placement.

Will customers know they're not talking to our in-house team?

No. Your agents use your brand name, your email domain, and your tone of voice. We train them specifically on your products, policies, and personality. From a customer’s perspective, they’re interacting with your team because operationally, they are.

What time zones are your staff in?

We source talent from 15+ countries across LATAM, Eastern Europe, Southeast Asia, and Africa, giving you strong coverage across US, EU, and AU time zones.

How do you help with payroll and compliance?

We provide guidance on local payroll setup, tax obligations, benefits packages, and payment methods for each country we recruit from. For membership clients, this includes ongoing support, legal templates, and compliance checklists specific to each country.

Do you only do customer support, or can you help with other tasks?

Much more. View all roles we deliver.

Global hiringfor insurnace companies