Global hiring for CPG brands

Fully managed team to handle customer experience, operations support, and retail coordination for Consumer Packaged Goods brands.

More SKUs. More channels. More ways to drop the ball

Unhappy customers don't wait

CPG customers skip the complaint and go straight to the review. Fast, empathetic support is the difference between a fix and a one-star rating.

Retail coordination is a full-time job

Amazon, Walmart, DTC, retail partners, each with its own SLAs and escalation paths. Managing all of them on top of running a brand is a recipe for things falling through the cracks.

Seasonal spikes swallow your team

Holiday gifting, summer promos, back-to-school – demand is cyclical and support volume spikes with it. Hiring for peaks means overstaffing in the off-season.

Bad listing costs real sales

Wrong dimensions, outdated ingredients, missing compliance copy. A single bad listing can kill conversions, trigger a takedown, or attract regulatory attention.

Subscription churn is quiet

Failed payments, skipped deliveries, unresolved complaints. Without someone actively monitoring and recovering these customers, you’re losing LTV.

Stress-free brand scaling

Your ops team is already stretched. Adding headcount takes months. And getting someone up to speed on your product range and retail relationships takes even longer.

Every role your CPG brand needs

No drama hiring to support your operations when you need it.

Customer Service Rep
Bilingual Customer Service Rep
Customer Success Manager
Logistics Manager
Supply Chain Analyst
Payroll Specialist
Accountant
Help Desk Specialist

Everything your CPG team needs
to run chaos-free

Zero risk
You pay nothing unless you hire.
ISO 27001 & SOC 2 certified
Customer data and order information handled to the highest security standards. Audit-ready from day one.
Operates under your firm's name
Your brand, your email domain. Clients will never know it's outsourced.
Scales with your season
Peak gifting season coming up? New retail launch? We scale your team upand back down just as easily.
90-day replacement guarantee
If the fit isn't right, we replace your hire at no extra cost.

Responsive, reliable, and measurable

Your clients are busy professionals. They need fast, organized communication. Here’s what LTVplus delivers across every touchpoint.

Live chat

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(duration: 9 mins)

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Email

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0- 0 hr

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0 +

Voice

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< 0 s

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> 0 %

Tools and platforms

QuickBooks

Xero

Sage

Zendesk

HubSpot

Claude

Sap

Intercom

Slack

Microsoft265

Salesforce

Stripe

Not seeing a tool you use? We are fast learners. During matching we ask about your exact stack and prioritise candidates who’ve used it or can get up to speed in under a week.

Your dedicated team, live in 30 days

No long hiring processes. No training from scratch. We handle everything and hand you a team that’s ready to deliver results from day one.

One strategy call. We build your candidate scorecard and run a tailored search across 15 countries. Shortlist in 7–12 days.

Every candidate comes with a 360 profile. Review the shortlist, pick your favorites, and interview finalists only.

Make the offer. We give you access to LTVplus University – onboarding plans to help your hire ramp fast. 90-day guarantee included.

We recruit across 15 countries

All candidates are vetted for English proficiency, cultural fit, and professional skills.

The team that gets CPG

Brands. Retail. Seasonality. We’ve seen it all. Here’s why CPG companies trust LTVplus to run their customer operations.

FAQ

How quickly can I get a shortlist?

We deliver your shortlist in 7-12 days.

What does the 90-day replacement guarantee cover?

If a hire doesn’t work out within the first 90 days for any reason, we replace them at no additional cost. You only pay the success fee once per placement.

Will customers know they're not talking to our in-house team?

No. Your agents use your brand name, your email domain, and your tone of voice. We train them specifically on your products, policies, and personality. From a customer’s perspective, they’re interacting with your team because operationally, they are.

What time zones are your staff in?

We source talent from 15+ countries across LATAM, Eastern Europe, Southeast Asia, and Africa, giving you strong coverage across US, EU, and AU time zones.

How do you help with payroll and compliance?

We provide guidance on local payroll setup, tax obligations, benefits packages, and payment methods for each country we recruit from. For membership clients, this includes ongoing support, legal templates, and compliance checklists specific to each country.

Do you only do customer support, or can you help with other tasks?

Much more. View all roles we deliver.