Managed technical support for MSPs

52% of MSPs can't
find enough
technicians. We fix that.

Dedicated NOC engineers, security analysts, and Tier 2 specialists – fully managed from day one, even with one person.

Starting at $2,800/month per specialist

ISO 27001 and SOC 2 certified

Build your team See how it works

The solution

Trusted by leading brands

Fully managed technical teams.

Not a staffing agency. We recruit, manage, and retain — so you focus on growing your MSP.

Tier 2 support

Helpdesk & Tier 2 Support

Dedicated engineers who learn your clients' environments. Ticket triage, escalation, resolution — all under your brand.

Helpdesk Technicians
Tier 2 Engineers
Escalation Specialists

Starting at $2,800

Analyst

NOC & Monitoring

24/7 eyes on your clients' infrastructure. Alert management, incident response, and proactive monitoring.

NOC Engineers
Monitoring Analysts
Infrastructure Specialists

Starting at $3,000

Compliance

Security Operations

Security analysts who extend your SOC without the six-figure salary. Threat detection, incident response, and compliance.

Security Analysts
Threat Monitoring Specialists
Compliance Support

Starting at $3,000

The process

Live in 30 days.

From first call to fully operational team.

1

Discovery Call

We learn your stack, your SLAs, your clients’ expectations. 30 minutes.
2

Talent Curation

We match engineers to your tech environment. ConnectWise, Datto, Kaseya – they already know your tools.
3

Managed Onboarding

Our dedicated support team handles the heavy lifting – from documentation to PSA alignment. You simply review and approve.
4

Go Live

Your team is up and running. We handle people management, performance check-ins, and daily oversight. You focus on growth.

Build your team

Trusted by

MSPs and technology companies rely on us.

Security

NOC

Team lead

Compliance

Tier 2 support

LTVplus

LTVplus has been an invaluable resource for staffing hard-to-fill shifts in our around-the-clock operations. Their associates integrated well with our on-site and remote staff across many layers of our business. They are always courteous, give 100%, and once up to speed with our diverse systems, they consistently exceed expectations and have become an integral part of our team.

– Chris R.

ESP by NexusTek

4.8/5

ON CLUTCH

4.7/5

ON G2

92%

Employee approval

GREAT PLACE TO WORK

The investment

Pricing by role

Starting rates vary by certification requirements and technical complexity.

Role	Starting at	Typical certifications	Common tools
Desktop Support Tech	$2,800/mo	CompTIA A+, ITIL Foundation	ConnectWise, Zendesk, Freshdesk
Tier 2 Engineer	$3,000/mo	CompTIA Network+, ITIL	Datto, Kaseya, ConnectWise
NOC Engineer	$3,000/mo	CompTIA Network+, CCNA	NinjaOne, Auvik, PRTG
Security Analyst	$3,000/mo	CompTIA Security+, CySA+	SentinelOne, CrowdStrike
Team Lead	$3,200/mo	ITIL, management experience	All of the above

Every specialist is full-time and dedicated to your account. No shared queues. No ticket limits.

View all pricing

Beyond MSP support

We do more than technical support.

MANAGED CUSTOMER SUPPORT

Human support + AI ticket resolution – managed together

Dedicated human agents for live chat, email, social, and voice – plus we deploy and manage your AI ticket agent alongside them. Human-in-the-loop means AI handles routine tickets instantly while your team focuses on complex issues. You get both, fully managed.

Learn more

GLOBAL HIRING

Vetted global talent + ongoing hiring infrastructure – one partner

We recruit across 15 countries for finance, sales, marketing, and operations roles. Pay per hire, or join a membership — two hires a year and it pays for itself. Add payroll, benefits, and contractor admin so you skip the back-office headaches.

Learn more

Integration